Public Lecture by the Chairman of Ombudsman Indonesia: Synergy of Ombudsman and Higher Education in Supervising Public Services In the Era of Society 5.0
Banjarmasin – The Ombudsman of the Republic of Indonesia (ORI) and universities have an important role in supervising public services in the era of society 5.0. ORI is a state institution tasked with supervising the implementation of public services, while universities are educational institutions that produce quality human resources (HR).
In the era of society 5.0, public services are required to be increasingly high quality, responsive and inclusive. This is in line with the increasingly rapid development of digital technology. Digital transformation in public services provides opportunities and challenges for public service providers. Opportunities to provide faster, easier and more efficient services. Meanwhile, the challenge is to maintain service quality and safety. Moreover, Hadi Rahman, Head of Representative of the Indonesian Ombudsman for South Kalimantan Province, said that the Ombudsman is tasked with carrying out supervision over the implementation of services. Not only that, the ombudsman not only receives complaints, but also carries out supervisory functions.
Therefore, Lambung Mangkurat University (ULM) feels very honored by the arrival of the Chairman of the Indonesian Ombdusman Mokhamad Najih., S.H., M.Hum., Ph.D in order to meet the needs of the South Kalimantan Provincial Ombudsman Representative to be a resource person in a public lecture with the theme “Synergy Ombudsman and Higher Education in Supervising Public Services in the Era of Society 5.0” on Wednesday (06/12/2023). The event was held at the Auditorium Prof.Ideham Zarkasi FH ULM was attended by ULM Rector Prof. Dr. Ahmad, SE., M.Si, Vice Rector for Cooperation, Public Relations and Information Systems Dr. Ir. Yusuf Azis, M.Sc, Chair of South Kalimantan Provincial Ombudsman Representative Hadi Rahman, Dean of the Faculty of Law, Chair of UPKH FISIP Dr. Muhammmad Alif, S. Sos, M. Si, Moderator M. Yusman SH., MH. (ULM lecturers), all ULM lecturers and academics as well as all RI ombudsman personnel who were present.
The synergy that can be carried out between the Ombudsman and Universities, among others, is that the Ombudsman can provide education and training to students and lecturers at universities regarding the supervision of public services. This education and training can provide a comprehensive understanding of the delivery of quality public services, including legal, administrative and information technology aspects. Apart from that, it can be made easier to carry out research and studies related to the supervision of public services. This research and study can produce recommendations for improving the delivery of public services. Lastly, increasing the effectiveness of supervision of public services, especially in terms of handling public complaints.
In his speech, the Rector of ULM really welcomed this event, which was intended not only to carry out public lectures, but also to sign an MoU between the Ombudsman and the Faculty of Law and the Faculty of Social and Political Sciences, ULM.
“I believe that without complete, perfect service to the entire ULM academic community and ULM’s strategic partners, ULM will not be able to carry out its duties and functions as a higher education institution that will provide higher education services to the Indonesian community and nation in general,” said Rector.
